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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Paper Jam 2 Message
Adjust the rear paper tray edge guide to the required paper length by lifting the rear guide out and inserting into the required position. NOTE: The paper tray is preset for A4 (210 x 297 mm / 8.3 x 11. more...
- Scanner Locked Message
Power OFF the Machine, Unlock the Scanner, Then Power ON the Machine . The power switch is located on the lower, left side of the machine. Pull the scan lock switch toward the front of the machine to unlock the Scanner. more...
- How To Read the Meter and Print the Billing / Counters Report
Press the [Menu / Exit] button to return to the previous screen, and then continue with step 4.Press the [Left] or [Right] arrow button until 'Maintenance' is displayed, and then press the [Enter] button. Press the [Left] or [Right] arrow button until 'Billing Meter' is displayed, and then press the [Enter] button. more...
- Paper Jam 0 Message
Remove any jammed paper in the area where the paper tray was installed by gently pulling the paper straight out. Adjust the rear paper tray edge guide to the required paper length by lifting the rear guide out and inserting into the required position. NOTE: The paper tray is preset for A4 (210 x 297 mm / 8. more...
- Black Lines or Streaks on Copies, Scans or Faxes Using the Document Feeder
Clean the Document Glass, Constant Velocity Transport (CVT) Glass, and Document Cover . The CVT Glass is the strip of glass located to the left of the Document Glass and is used to scan originals fed through the Duplex Automatic Document Feeder (DADF). Wipe the surface of the Document Glass and the CVT Glass until they are clean and dry. more...
- Clicking, Squeaking, or Grinding Noise Inside the Machine
Lift the front part of the paper tray up slightly to release the tray from the machine, and then remove the tray from the machine. Remove any jammed paper in the area where the paper tray was installed by gently pulling the paper straight out. If the paper cannot be removed, skip to step 5. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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